The goods are shipped from the Urban Planet warehouse by Nova Poshta on the day of the order, if the payment is received by 3 p.m. on the same day (except Saturday/Sunday and public holidays). Saturday and Sunday orders are processed primarily on the next business day.
Delivery to Urban Planet pick-up points takes place every week on certain days, after the order is placed, the operator notifies the delivery date and information about the delivery date will be sent to your email and via push notification and will appear in your order.
The Urban Planet online store offers delivery to any corner of the world in the following ways:
- within Ukraine by Nova Poshta delivery service to the branch and by courier;
- outside Ukraine by Ukrposhta delivery service.
- the order is sent by cash on delivery if the manager has called the buyer and received confirmation. If confirmation is not received, the order may be canceled.
For quick order processing, please indicate the order number in the payment destination.
Urban Planet products can be easily returned within 14 days of purchase.
Return conditions:
- no signs of use of the product;- presence of the tag and original seals;- return in the original packaging.- the receipt for the purchase of the product must be returned together with the product.
If signs of use of the product are detected, we reserve the right to refuse to accept the return of the product.
Delivery is paid by the buyer in the event of a return of the product not due to a manufacturing defect.
Please note!To return and exchange an online order, you must contact support and notify us of the return, otherwise the return will not be received at our warehouse and cannot be processed.In case of purchase in a physical store, please contact the store where you made the purchase directly.
A product that has been used and has suffered mechanical wear, damage or has traces of use by the buyer is not eligible for exchange or return. (Without limitation on the period of use)
Important!Goods related to underwear, namely gloves, socks and men's underwear, are not subject to return or exchange! According to the resolution of the Cabinet of Ministers of Ukraine No. 172, dated March 19, 1994.
